PAYMENTS CANCELLATIONS AND REFUNDS

PAYMENTS

Accommodation:

Room rates (including any applicable taxes and fees) are displayed to you through our service under the reservation and payment options. Please note that taxes and fees may vary depending on which payment option you choose. Tax rates and foreign exchange rates may change in the time between booking and your stay.

The room rate displayed through our Service is a combination of the amount charged by the travel provider and the facilitation fee. We may also charge and retain separate service fees as additional compensation in servicing your booking, which may vary based on the amount and type of booking.

You agree that your payment method will be charged by us for the total booking amount, which includes the room rate displayed through our service, plus tax recovery charges and service fees or, where applicable, taxes on the room rate and/or services provided by us. On making your booking request you authorize us to facilitate the booking on your behalf, including making payment arrangements with Travel Providers.

Some travel providers require a payment card or cash deposit at check-in to cover extra expenses incurred during your stay. Such deposit is not related to any payment received by the relevant company for your booking.

First night no-show

If you do not show for the first night of your stay booking, but plan to check in for the subsequent nights, please confirm this with us before the original check-in date. If you do not confirm this, then your whole booking may be cancelled. Refunds for no-shows will only be due to you in line with the relevant Policies and Restrictions of the property.

Group bookings

If you want to book more than 8 rooms then please book through the “Groups and Meetings” section via our Service. You may be asked to sign a written contract or pay a non-refundable deposit.

Ratings

Ratings shown through our service indicate what you might expect from properties displaying that rating level, including (where applicable) through local and national star rating organizations. These may differ from standards in your own country. Site displayed ratings do not represent or promise any particular feature or amenity. These guidelines are subject to change, and we and our partners cannot guarantee the accuracy of any specific rating displayed from time to time through our Service.

Meals

If meals are part of your stay booking, the number of meals included depends on the number of nights of your stay. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner. No refunds will be available if one or more meals are not consumed.

Flights:

If you pay us (which is received on behalf of the travel provider) for a standalone flight booking, we will act as agent of such travel provider. Your contract for the flight is between you and the relevant travel provider.

The price and availability of your flight is only guaranteed once your purchase of the travel service is completed and your tickets issued.

Low-cost flights

For certain flights, the price displayed may have been converted from another currency. This is for convenience purposes to provide you an estimated price in your local currency. The actual amount charged by the airline may differ due to varying exchange rates applied by banks and card issuing companies, however you will be provided with the amount proposed to be charged by the airline before completing the booking.

Some flights with low-cost airlines can only be changed or cancelled by contacting the airline directly. We may not be advised if you change or cancel a flight with your airline directly, or if the airline makes any changes to your flight schedule. Such changes may also not be reflected in the itinerary we provide to you through our Service. We recommend you print out any subsequent itinerary change emails you receive directly from the airline.

Site redirection

Sometimes you may be redirected from our Service to the airline's website to complete your booking and pay. Your contract for any such booking is with the relevant airline travel provider. We are not associated with, or liable in respect of, any such bookings.

Flight Terms and Conditions and conditions

You understand and agree that:

- Airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel

- Airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked

- If you book a roundtrip flight and do not use the outward flight, the airline may cancel the return flight without refund

- For special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation - please check the relevant Policies and Restrictions before booking

- Some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our service then any reference about these extra optional services and related charges shown through our service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price

- You must follow the relevant Policies and Restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Policies and Restrictions

- The carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.

Combined one-way tickets

We may offer you the opportunity to book two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights. They are often cheaper and can be combined on the same airline or on different airlines.

Unlike roundtrip tickets, each one-way ticket is subject to its own Policies and Restrictions. If one of these flights is affected by an airline change (such as cancellation or rescheduling), then you may have to make changes to the other flight. In such instances you will be responsible for any charges or fees incurred for making changes to the unaffected flight. We will inform you of this if you are booking one-way tickets instead of a roundtrip ticket, so that you can consider whether to book these types of tickets.

Air miles and vouchers

Air miles and vouchers from loyalty programs may not be used when booking flights through our Service.

Operating airlines

Flights booked with one airline are sometimes operated by another airline. When different, details of the operating airline are shown through our service. The airline that issues your ticket will charge you for your flight and will appear on your payment method statement.

No-show or cancellation

In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the flight purchased. In this instance, you can request such a refund from us and we will submit your request to the airline on your behalf.

Airline liability

Law, treaties and the airline's own Policies and Restrictions normally limit an airline's liability for death, personal injury and other damages.

Packages:

We provide the opportunity for you to book separate travel services together at the same time through our service (for example, a stay booking and a flight booking) but each Travel Service is subject to its own Policies and Restrictions and Terms and Conditions (such a combined booking is a “Package”).

Policies and Restrictions:

In addition to these Terms and Conditions, you must also follow the Terms and Conditions set by Travel Providers, like an airline’s policies or a hotel’s policies (referred to as “Policies and Restrictions”).

When you book, you agree to these Policies and Restrictions, which cover things like payment, refunds, penalties, and service availability. You will see these Policies and Restrictions at all related selected results and/or before you confirm your booking; and they are part of these Terms and Conditions.

If you do not follow the Travel Provider’s Policies and Restrictions, your booking might be canceled, and you could be denied access to the service. You might also lose any money you have paid and could be charged for any extra costs resulting from your violation.

CANCELLING OR CHANGING A BOOKING

Cancellation or Change by You:

To cancel or change a booking (including travel date, destination, starting point, property, or transportation), please contact us. You do not have an automatic right to cancel or change a booking unless the travel provider’s Policies and Restrictions allow it, which are provided to you before booking.

Travel Providers may charge fees for cancellations (partial or full) or changes. These fees will be detailed in their Policies and Restrictions, and you agree to pay any charges incurred. For changes, the price of your new booking will be based on the rates available at the time of the change, which may be higher than when you initially booked. Prices typically increase the closer you get to the departure date.

Make sure to read the relevant Policies and Restrictions to understand the Terms and Conditions of your booking. For example:

- If you book a stay and do not cancel or change before the relevant cancellation period, you might be charged cancellation or change fees as specified in the Policies and Restrictions.

- Some properties do not allow cancellations or changes after booking.

- If you make a booking by just paying the deposit and fail to make the balance due on or before the due date and do not show up or cancel, the property may charge a no-show or cancellation fee.

- If you do not show up or use part/all of the booked services, refunds may only be issued based on the Policies and Restrictions.

- If a cancellation affects multiple people on a booking (e.g., two airline tickets on a single itinerary), cancellation fees will apply to each individual.

If your cancellation or change is permitted by the travel provider, we may also charge an administration fee. If applicable, this fee will be disclosed to you before you agree to proceed with the change or cancellation.

Other Cancellation or Change:

We (or the relevant travel provider) may cancel your booking if full payment, or any applicable cancellation or change fee, is not received by the due date.

A booking may also be canceled or changed by the travel provider or us for various reasons, such as if a property is overbooked due to connectivity issues or closed due to an event like a hurricane. If this occurs, we will make reasonable efforts to notify you as soon as possible and offer alternative options, assistance, or a refund where possible.

Refund:

Any refunds will be issued back to the payment method you used for the original booking. The refund will be processed by the party that took your original payment. Please note that we do not have visibility into the travel provider's refund process. Our fees are not refundable unless otherwise specified during the booking process.

Refund Timelines, Policies & Processes:

- It can take up to 24 hours to process your refund. After that, your bank or payment service will handle the rest. It might take up to 7 days for the refund to show in your account and up to 2 billing cycles for it to appear on your statement.

- Your refund will go back to the original payment method. For example, if you paid with your debit card, that is where the refund will be sent. We shall email you the details about the refund amount and when you'll get it.

- If your credit card statement shows a charge from a third party (like a low-cost airline), the refund will come from them, not us. In that case, contact the third party for any refund questions.

- If you paid a deposit or partial payment, you will be refunded that amount minus any fees.

Flights:

- If you canceled within 24 hours of booking, some flights may be eligible for a full refund.

- If you cancel a non-refundable flight, you might get a flight credit instead of a refund to use for a future booking.

Hotels:

- Most hotels will give a full refund if you cancel before their cancellation deadline.

- Some hotel rooms are non-refundable, meaning you will not get a refund if you cancel.

- If you cancel a non-refundable hotel booking or cancel after the hotel's deadline, you will not be able to get a refund, regardless of your payment method.

- If you canceled before the hotel's deadline but still see a charge on your statement, contact the hotel directly to ensure you receive your refund.

Vacation Packages:

- If you booked within the last 24 hours, you might be able to cancel and get a full refund.

- If you booked more than 24 hours ago, airlines, hotels, car rental companies, or activity providers might charge a cancellation fee, which we will pass on to you.

For more details on changing or canceling your vacation package, check the instructions provided.